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September 5 2010

Thinking what you want to see when you are in Vietnam ? Check our special selection of guided destinations and attractions across the following cities and take control of what you want to see and do there.

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CLIENT SURVEY

Dear Distinguished guests,

It is always our aim to maintain and improve the quality of our service. In order to be even more effective in this task, we would be very grateful if you could complete this questionnaire to your leader or post it to us in the envelope provided. Thank you kindly for your assistance.

Itinerary: Time:

1. Did you look at other companies before choosing Peace Tour Co.? Yes No

2. Why did you choose to travel with Peace Tour Co.?
I travel previously with Peace Tour Co. I like the itinerary
My travel agent's recommendation Value for money
A recommendation from another traveler
Another reason (plase state)

3. How would you rate your travel agent's knowledge of your chosen holiday destination?
Excellent Good Satisfactory Poor

4. What is the name and address of your travel agency?

5. Rate from 1 to 5 (1 is highest) the main reason for choosing this particular destination and holiday.
People Culture History Landscapes Food

6. How would you rate the pre-departure information given to you before your holiday?
Excellent Good Satisfactory Poor
Do you have any suggestions for improving this information?

7. Did the destination and your holiday meet with your expectations? Yes No
Comments

8. Was your trip through the country (or contries) well organized? Yes No
Comments

9. Were you happy with the tour duration and time spent in each city? Yes No
If you answered "No" or would like to comment further, please us of your suggestions
i) Spend less time in:

ii) Spend more time in:

10. What were the highlights of your holiday?

11. How would you rate your LOCAL GUIDES helpfulness, knowledge and guiding ability?
Guide Name:   Excellent   Good   Satisfactory   Poor
Guide Name:   Excellent   Good   Satisfactory   Poor
Guide Name:   Excellent   Good   Satisfactory   Poor
Guide Name:   Excellent   Good   Satisfactory   Poor
Comments:

12. How would you rate your DRIVERS driving ability?
Drive Name:   Excellent   Good   Satisfactory   Poor
Drive Name:   Excellent   Good   Satisfactory   Poor
Drive Name:   Excellent   Good   Satisfactory   Poor
Drive Name:   Excellent   Good   Satisfactory   Poor
Comments:

13. How would you rate your vehicles used?
Excellent Good Satisfactory Poor
Comments

14. How would you rate the ACCOMMODATION used on your tour?
Above Expectation As Expected Below Expectation
Comments

15. Would you travel with Peace Tour Co. again? Yes No
Comments

16. About you
Gender: Yes No
Age : Under 25 25-35 36-45 46-55 56-65 Over 65
How long before your departure did you book?
Less than 6 weeks 6 weeks 3 months 3 months 6 months 4 Over 6 months
Preferred holiday duration
1 weeks 2 weeks 3 weeks 4 weeks 5 weeks +

In which months do you usually take holiday?
What papers, manazines or periodicals do you read regularly?

Not counting this tour, how many similar group holidays have you done in the last five years and with which operators?

What will be your next travel destination?

This sectionis optional
Name
Home address
Nationality	Occupation
E-mail

This space has been left for any additional comments

Thank you for traveling Peace Tour Co. We wish you a safe and pleasant journey home.